Preactor Crashes on Sequence Validation and/or When Exiting...

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Preactor Crashes on Sequence Validation and/or When Exiting...


Symptom

Preactor crashes when running Sequence validation and/or when exiting the Sequencer.  Error detail may appear similar to this:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Preactor.exe

Application Version: 12.1.0.32140

Application Timestamp: 53e104c7

Fault Module Name: Prs.dll

Fault Module Version: 12.1.0.33160

Fault Module Timestamp: 54620ea4

Exception Code: c0000005

Exception Offset: 000000000001691e

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 6dd8

Additional Information 2: 6dd865baa65ab91c49b9be4410fcdfaa

Additional Information 3: 2aff

Additional Information 4: 2afff95ff9e505a550301a469f3bab8d 
Cause

There is a known issue in Preactor 12.1 where if a FREE FORMAT string is specified on a MATCH FIELD, and the contents of that field are left empty, Preactor will crash.

Resolution

Upgrade to Preactor 2015 or higher. Alternatively, either remove the MATCH FIELD if this feature is not being used, or enter some text in all records that are empty for the MATCH FIELD, for example: Unspecified.  Just make sure that any text entered is not a reserved keyword, to avoid any unwanted match criteria from being applied.



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Details
Last Modified:Tuesday, October 13, 2015
Last Modified By: Dawn Platt
Type: ERRMSG
Level: Beginner
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